Roles and Responsibilities:
- Maintain strong working relationships with customers and team.
- Collection and delivery of IT assets to customer sites.
- Non-invasive maintenance and issue reporting of assigned company vehicle.
- Customer and cross-department relationship management.
- Understand warranty and insurance guidelines as it pertains to break-fix.
- Manage and update support cases in Customer, Netsync and OEM systems.
Additional Duties:
- Repair of computers and peripherals including but not limited to desktops, laptops, workstations, & printers.
- Assist with on-site projects.
- Assist in continual improvement to further streamline and automate existing processes and procedures.
- Upkeep of work area.
- Assist Network Team with network appliance installations.
- Continued technical education.
- Attend and contribute to weekly team meetings.
- Other responsibilities as assigned by management.
Skills and Experience:
- Able to routinely lift at a minimum 40lb.
- Strong attention to detail.
- Good communication skills.
- Good organization skills.
- Good customer service skills.
- Curiosity and strong desire to constantly learn.
Minimum Qualifications/Technical and Education Requirements:
High School Diploma or Equivalent, Valid Driver’s License, Clean Driving Record.