Detailed Description
The Engineer Tech I will perform installation of network hardware infrastructure in educational and professional environments. This is the entry level starting position our company hires to bring on smart hands. This Technician will not be put on a set team but rather be in a pool of other ENG-I/II technicians. Area supervisors will ultimately be responsible for assigning these resources to help assist project efforts. This individual will be reviewed from a perspective of SMART goals and action items aligned to employee engagement, customer experience, and operational excellence. A supervisor I-III will review set candidate based on the amount of times they had opportunity to work with he/she during each quarter.
Roles and Responsibilities
• Perform installation of network cabling infrastructure in educational environments.
• Ability to communicate with coworkers and customers in an effective and respectful manner.
• Climb Ladders up to 10-ft.-tall (no fear of heights).
• Operate cable testing equipment, such as Fluke tester and basic cable testers.
• Ability to lift up to 50 lbs.
• Ability to troubleshoot basic Layer 1 network switching connectivity problems.
• Ability to install network switches, UPS(s), Access Points, and other customer owed equipment
• Must have reliable transportation and qualified to operate company vehicle (clean driving record).
• Willingness to travel and work on company projects in various cities statewide, up to 25% travel is required at times.
• Open to learning, direction from Supervisor, and working as a team member and also self-sufficient.
• Must pass a drug and background screening (clean record, no criminal arrests/convictions).
• Possible other job duties include setting up PC, printers, and AV products.
• Set up voice over IP (VoIP) phones; connect to network, and test functions.
• Work in warehouse setting to help with supervised tasks by warehouse manager
• Work with facilities manager and receptionist in helping around the office
Additional Duties
• Ability to receive instruction and perform tasks in a timely manner.
• Basic knowledge of hand tools and how to safely use them.
• Ability to complete task with minimal supervision.
• Terminate/run Ethernet cabling
• Ability to operate company vehicles and maintain a valid driver’s license.
• Ability to climb and work on ladders that range up to 35+ feet.
• Ability to learn and operate and work on man lift at heights up to 50+ feet
Skills and Experience
• No IT based experience is required
• Experience in cabling infrastructure installation is very helpful.
• Able to drive company owned box trucks
• Customer oral/written skills
Minimum Qualifications/Technical and Educational Requirements
• High school diploma, associate degree, or bachelor’s degree
• CCNA certification or any other Cisco certification a plus.
Training / Certification Courses
• This role would not include a training budget, but the following certifications would be what Netsync techs should look at receiving in this position on their own dollar
o Extron
o Tripp-Lite
o APC
o Avixa
o Candidates Choice
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