Duties/ Behaviors
• Assist and participate with Consultants and Engineer II’s in the implementation and support of Collaboration solutions for clients.
• Install, configure, support, monitor, test, optimize, and troubleshoot problems pertaining to deployment, integration, and implementation of new hardware and software in moderate-to-complex client network environments based on designs developed by consultants.
• Work under the direction of a consultant to implement migration strategies, implementation plans, risk mitigation plans, test plans, and disaster recovery plans for Collaboration solutions.
• Participate as a peer team member in the implementation and support of Collaboration solutions for clients.
• Use a checklist to complete tasks: Work under the guidance of a consultant and also work alone when given goals to complete.
• Provide Tier 1 support for network and Collaboration infrastructures.
• Follow processes and procedures from client and employer.
• Communicate project status and weekly activities to internal and external PMs.
• Maintain and update project documentation and auditing for various clients.
• Maintain a professional demeanor when dealing with clients, work jointly through consultants or directly with the client.
• Participate in project kick-off meeting and design discussions.
• Communicate troubleshooting and incident reporting procedures to the technical team and monitor compliance.
• Meet with Consultants to review the design and implementation plans for the client, ensure understanding of the business needs and how they map to the solution, and provide feedback to PM, PMO, and Senior Consultants based on actual field experience.
• Participate in the delivery of projects on time and within budget.
Education
Completed associate degree from a technical school, bachelor’s degree in progress or completed, or equivalent in related field experience.
Experience
1+ years hands-on, technology related experience or equivalent education. Proven work experience dealing with customer accounts.
Certifications
Working to complete entry level certifications (CCNA, A+, etc.) or substantial equivalent knowledge or experience.
Technical Skills
• Basic Knowledge of collaboration products, ability to configure and install them based on specific requirements and coaching from consultants.
• Basic Knowledge of routing and switching, and collaboration products.
• Basic knowledge of network protocols and network design theory.
• Actively working on developing strong customer-facing skills
• Actively working on developing troubleshooting skills
• Ability to work in a team environment and willingness to assist, encourage, and communicate with individuals across the organization
• Ability to listen and communicate orally and in writing to team members
• Ability to create project reports and as-builts documentation
• Actively working to make consistent good decisions based on the situation
• Organized and able to manage multiple activities simultaneously, set goals and objectives, and prioritize and complete tasks
• Customer-service oriented
• Ability to travel more than 50%
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