Detailed Description
Align with customers, partners, and internal teams. creating solutions to drive business value.
Duties/Behaviors
• Assist in the design of networking and mobility solutions to fix a diverse range business problems for variety of customer verticals, using the best technology solutions to meet specific business needs
• Assist Solution Architects in the business development life cycle to identify and qualify current networking and mobility offerings and validate emerging product offerings
• Become the customer’s trusted technical advisor on projects for smaller accounts, and establish relationship with customer independent of the account manager
• Maintain a professional demeanor when dealing with customer; interact at all levels within the customer organization
• Discuss customer business goals, and provide evaluation and direction in both operational processes and technical architectures
• Write proposals, reports, and general project documentation
• Development of level of effort and cost estimations for completion of product solutions
• Development of Statement of Work documentation for the completion of product solutions
Education:
Bachelor’s degree or equivalent in related field experience
Experience:
• 3+ years network or mobility design and/or implementation experience and customer facing solution-based selling.
• Proven work experience dealing with major customer accounts.
Technical Skills:
• Knowledge of core technology services and design of the most core networking solutions across a broad range of customer verticals
• Strong network protocols and design
• Broad-based technology understanding and competence in multiple technologies and solutions
Professional Skills:
• Ability to apply knowledge of sales strategies in behavior and communications throughout the duration of the sales cycle
• Ability to work in complex situations and implement more creative solutions into their designs, and to proactively solve problems and suggest solutions
• Ability to integrate all business processes to optimize opportunity, profitability, and productivity
• Ability to present networking solutions to a variety of technical and nontechnical audiences
• Ability to listen and communicate orally and in writing to technical, nontechnical, and executive customer contacts
• Strong ability to write proposals, and create of proposal templates and best practices
• Ability to interact across a broader range of customer contacts, and to guide other employees with their customer interactions
• Strong understanding of business principles, key drivers, and business models
• Customer-service oriented
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